All customers, regardless of the plan purchased will be offered an equal level of premium support.

Support response times may occasionally increase:

The number of databases a customer may install will depend on the purchased plan. While UltraServers offer the instant creation of MySQL databases, we shall not be held liable for any loss of data or any data corruption. The customer should ensure sufficient data backups are made on a regular basis.

UltraServers will not throttle or limit bandwidth usage for any service plan. However, if UltraServers finds that the network is being adversely affected by unusual customer activity, further investigations will be undertaken and it may become necessary to take corrective action, including but not limited to the suspension of a customer's service(s).

It is the responsibility of the customer to ensure the information kept on their service is backed up and secure at all times. Any backup slots offered as part of our service are for the convenience of our customers, enabling different games and configurations to be saved for later use. We strongly suggest backing-up important information to a secure external cloud location; our focus is to provide a great gaming platform and not to be a supplier of multi-redundant cold storage backups . Drive failure can happen and we are unable to guarantee the information will be recovered. UltraServers.com shall never be held liable for failure to recover data in the event of any sort of failure, and shall never be held accountable financially or otherwise for loss of data.

We recommend using unique, secure passwords for the email account that you use to register with UltraServers.For SFTP access, the customer must select a unique secure password. This password will not be visible once set. If forgotten, the customer will have to reset the SFTP password from the dashboard.

Allowing public access to your portal is forbidden. Any customer found enabling public access to any portal service(s) will be asked to stop, failure to comply will result in account termination.

Hosting games for public usage is allowed as long as no access is provided to the portal or any other non-game feature

Reselling of any aspect of our services is strictly forbidden. Any customer found to be accepting money or other payments in exchange for any sort of access to our services will be immediately terminated and ineligible for a refund.

UltraServers run on shared resources, as a result, it is the responsibility of the customer to ensure that their activities do not negatively impact other customer's experiences. The Customer must ensure that their resource consumption is within acceptable limits. UltraServers may stop, without warning, any applications that are negatively affecting other customers and have the right to regain control of the abused resource from users without prior notice. In extreme scenarios, the customer's service may be suspended or terminated to ensure that customers adhering to the rules have a positive gaming experience.

UltraServers will not be liable or responsible for any loss incurred by customers caused by breaking this agreement; there will not be any refund of customer paid fees.

The customer agrees not to interfere with other customers in an unfair or malicious manner such that other customers are not able to receive the expected level of services.

All fees are payable in advance. UltraServers billing procedure is structured to ensure that customers have adequate time to pay invoices, which are sent 10 days prior to the payment due date. This will be followed with a reminder to pay 3 days before payment falls due.

A service with an unpaid invoice after 00:00 (Central European Time) on the due date will be suspended. Further reminders will be sent out on the 1st, 2nd and 5th day after service suspension.

If a service remains unpaid and in the suspended state for 7 day will be terminated and all data will be deleted permanently after midnight of the 7th day if the invoice remains unpaid. Any late payments after the 7th day will result in a new fresh service being created, which is not eligible for our refund policy.

Payments will only be deemed as paid when we have confirmation from the billing gateway that the payment was successful and the funds are in our account. Using PayPal e-checks or other mechanisms that are not instant may result in payment delay and subsequently service suspension.

Payments are due before 00:00 Central European Time on the last day of the current billing cycle.

Customers are responsible for ensuring their billing information is accurate and up to date. Failure to update billing information, such as credit cards past the expiration date may result in your service being suspended until payment is made.

Payments and overpayments made in error will be resolved promptly if they are reported in a timely manner. Payments and overpayments made more than 90 days in the past will be deemed accurate and non-refundable.

If it becomes necessary to increase service fees, we will inform our customers at least 30 days before the new fees become active. Fee changes will never be made mid-billing term; any new fees will be due at the start of the next agreed billing period. At our sole discretion, we may freeze the service fee for existing customers so that they are immune from any fee increase.

Promotions may be offered from time-to-time at the sole discretion of UltraServers. We do not guarantee that promotions will be made available at any specific date or time. Promotions may be offered for all services, a specific service or ancillary service(s). The promotion may be applied to services for one month, three months, or in perpetuity. Any service suspended for non-payment may nullify your right to any promotion active on your account; you will revert to the current publicized, non-promotional prices.

Our Refund Policy is in place as a means to test our service. Please refer to the policy for more information.

UltraServers.com Accounting reserves the right to disclose any held information referenced in our Data Handling Policies and billing platform(s) to our payment processors in response to chargebacks and unfair disputes. When opening a service with us, you agree to contact us first regarding any payment issues. The use of a dispute or a chargeback procedure with any payment processor in an attempt to forcibly revoke funding from us is considered a violation of our Terms of Service.

Customers are entitled to cancel their service at any point in time. The cancellation request option is available in the dasboard. We offer “Immediate” and “At the end of the billing period” cancellations. With immediate cancellation, the service will be terminated and wiped shortly with no guarantee that any data will be recoverable. Removal of cancellation requests may be possible by contacting us through our ticket system.

Customers are responsible for canceling any automatic payments. UltraServers do not have access to customer PayPal accounts and can therefore not guarantee that any cancellation request made on the UltraServers platform will be successfully canceled on PayPal.

Payments made by the customer on a canceled service will only be refundable for 90 days from the payment date. The customer must explicitly request a refund via the ticketing system - refunds are not automated.

The policy stated here is designed to protect customer privacy, to streamline the process, and to inform customers of their rights.

Please note you should be logged in to the UltraServers dashboard account before making a sensitive data removal request.

The customer must ensure that their chosen display names and server names will not cause offense to other customers, partners or support staff. This means that any name that could be considered offensive based on:

are not allowed, regardless of the language the name is expressed in. Any name that explicitly breaks this rule, or a name that is formatted to imply a word that meets the above criteria will be removed without warning. Persistent attempts to contravene this rule could result in the service being suspended or terminated.

This section declares and represents in our Refund Policy, and the customer agrees to it.

UltraServers.com retains the right to remove or retain the content stored on UltraServers.com servers in the event of non-payment for the services.

UltraServers reserves the right to suspend any or all services provided to the customer, without prior warning and without liability if:

UltraServers reserve the right in exceptional cases to request reasonable payment to cover any lost fees during the suspension period before agreeing to unsuspend a customer.

UltraServers reserves the right to terminate any or all services provided to the customer, without prior warning and without liability if:

The customer has the right to terminate at any time if UltraServers fails to deliver the service as advertised and does not rectify any valid material failure(s) within 14 days of receiving written notice of the failure(s). This must be delivered via the official support mechanism (ticketing system) and not via any informal route, such as Discord.

The customer understands and agrees to the Privacy Policy provided by UltraServers.com.

Despite best efforts and audits, security incidents are inevitably part of online business. Customer security is important to UltraServers, and we are fully committed to its security and that of our customers. We continue to maintain a culture of transparency and truthfulness, which also extends to our approach to reporting security incidents. UltraServers.com will take the following actions:

Close all connections to UltraServers.com servers or any other accessible place to resolve the incident rapidly. As soon as any Incidents reported or discovered by us, we will publish this on our communication channels at the earliest, including our website , our Twitter Page Twitter page, our community Discord server , and the incident response page. We will also start emailing the clients affected, but it might take some time for all the emails to be dispatched.

UltraServers make all reasonable endeavors to provide a safe and secure environment. Customers can help us in the following ways:

Any software provided with the Services may be updated or altered at any time. These changes are often to improve the quality of the Services and fix problems. You agree to receive such updates.

UltraServers may provide services in multiple locations. The choice of locations may change from time-to-time. We do not guarantee the availability of your preferred location. In certain circumstances, it may be necessary to add or remove the locations offered. If it becomes necessary to move a customer from their allocated location, we will endeavor to discuss this with the customer 30 days prior to any move. If this is not feasible, for any or no reason, we reserve the right to move data and services to alternate locations.

UltraServers.com and the customer agree that UltraServers.com is solely acting as a common carrier in its capacity of providing services. The customer agrees that they are the publisher of any material or information and responsible for it adhering to the ToS.. The content distributed by customer is in no way reflective of UltraServers.com. UltraServers.com does not filter or inspect the content distributed by the customer using our, as outlined in our Privacy Policy. All material stored or distributed by the customer is considered publicly accessible. UltraServers.com's distribution of content provided by customers does not express or imply approval of material by UltraServers.com, nor does it confirm that the material is in compliance with the ToS.

Any notice under these ToS may be e-mailed, delivered personally or to such other places as the parties may designate in writing.

This section includes legal terms and conditions declared by UltraServers.com.

UltraServers.com owns all legal rights, title and interest in and to the Services, including any intellectual property rights which subsist in the services (whether those rights happen to be registered or not, and wherever in the world those rights may exist).

Through this agreement, the customer accepts full responsibility and accountability for all the content stored on, downloaded to, or distributed from their Services with legal rights.

UltraServers reserve the right to consult with law enforcement agencies or other official authorities if any customer activity could be deemed illegal or of malicious intent.

The customer permits UltraServers to stop, start, pause, modify, update, or delete their services and games servers, to modify files, including plugins, modpacks, databases, or any other asset store at UltraServers to ensure the stable running of the service.

Threats and malicious communications, written, verbal or otherwise will be dealt with to the full extent of the law.

The customer retains copyright and all other rights they already hold in content which is stored on, or distributed through Services provided by UltraServers. By storing or distributing content through Services, you give UltraServers.com a perpetual, irrevocable, worldwide and royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, and publicly perform, publicly display and distribute said content using services. The customer agrees that this license includes a right for UltraServers to make such content available to other companies, organizations or individuals with whom UltraServers has relationships for the provision of syndicated services, and to use such content in connection with the provision of those services. You understand that UltraServers, in performing the required technical steps to provide the Services to our users, may: a) transmit or distribute your content over various public networks and in various media b) make such changes to your content as are necessary to conform and adapt that content to the technical requirements of connecting networks, devices, services or media You agree that this license shall permit UltraServers.com to take these actions. You confirm and warrant to UltraServers that you have all the rights, power and authority necessary to grant the above license.

UltraServers.com is not liable for protection or privacy of any content transmitted through the Internet or any other network provider, or services the customer may use.

Customer agrees to defend, indemnify and hold UltraServers harmless from and against any and all claims, obligations, losses, liabilities and expenses (including reasonable attorneys' fees and costs) incurred by UltraServers.com arising from or due to claims made by third parties (including customers of the customer) for their actions.

UltraServers shall not be liable to customer for any failure of performance under these ToS due to any cause or causes including, but not limited to strikes, riots, vandalism, fires, inclement weather, third-party provider outages, cable cuts, power crisis shortages, acts of terrorism, and or uncontrollable acts of God, or other similar occurrences; any law, order, regulation, direction, action or request of the Indian government or of any other government (including provincial and local governmental agency, department, commission, court, bureau, corporation or other instrumentality of any one or more of said governments) or of any civil or military authority; national emergencies, insurrections, riots, wars; or strikes, lockouts, or work stoppages or other labor difficulties; failures, shortages, breaches or delays.

UltraServers and the customer shall use their best efforts to keep the provisions (including price) of all agreements from the public, competitors, or others who may gain benefit from such knowledge unless required by law to divulge such information to regulatory authorities or unless required in connection with enforcing that party's rights hereunder.

The parties intend that an independent contractor relationship will be created by these Terms, and that no additional partnership, joint venture or employee/employer relationship is intended – unless otherwise specific in a separate agreement.

Any party's failure to insist on compliance or enforcement of any provision of these ToS shall not affect its validity or enforceability or constitute a waiver of future enforcement of that provision or of any other provision of these ToS.

If a legal proceeding is commenced to enforce or obtain a declaration of rights under this Terms, the prevailing party in such proceeding shall be entitled to recover its reasonable attorneys' fees and costs incurred in the proceeding from the non-prevailing party, as well as any reasonable attorneys' fees and costs that the prevailing party incurred prior to commencing the proceeding.

Questions about the Terms Of Service? Contact us.