How To Reach Our Customer Support

At UltraServers, we take great pride in providing exceptional customer support to ensure that your gaming experience is smooth and enjoyable. We understand that sometimes questions arise or technical issues occur, and when that happens we are always ready to help.

In this blog post, we’ll guide you through the various channels available to reach our customer support team, including Discord (with private tickets), email, and our efficient ticket system. So, let’s not waste any more time and get started and explore the different avenues to get in touch with us.

Discord

As Discord is the preferred choice of chat application among gamers, it should be a huge shock that we have our very own Discord server. We have set it up with the community in mind and we make sure to have an active presence there.

If you’re facing any issues or have queries, Discord is an excellent place to start. Our dedicated support team actively monitors our official server, ready to provide assistance whenever you need it. Day or night, we are always ready to answer your queries.

Once you join our Discord server, you’ll find different channels categorized for specific topics. For general questions, our #community-support channel is a great place to ask the community for help regarding your issues with Minecraft or other games.

Should you need more privacy you can open a private ticket in #private-support and our support team will handle your queries. A private ticket ensures that only our support team members can see and respond to your message.

Ticket

For a streamlined and organized approach to handling customer queries and issues, our ticket system is the perfect solution. The ticket system allows you to submit your request through a dedicated support portal on our dashboard.

To create a ticket, visit our support page on the dashboard and click on the Open New Ticket option. You will be directed to a form where you can provide detailed information about your query or issue. Make sure to include all relevant information and a thorough description of the problem you’re facing.

Should you have trouble finding the support page we have a dedicated guide for how to submit a ticket via the dashboard. It is located in our Documentation hub and you can find it by clicking on this link. One of the significant advantages of our ticket system is that it helps us track and prioritize requests efficiently.

Each ticket receives a unique identifier, allowing both you and our support team to easily reference and track the progress of your query. You’ll receive email notifications whenever there are updates or responses to your ticket, ensuring that you stay informed throughout the resolution process.

Email

Email remains a tried-and-true method for communication, and it continues to be an efficient way to reach our customer support team. Should you prefer this method or are yet to have an account registered with us, then sending an email is a great way of getting in touch with us.

You can reach us by sending your email to our dedicated support address support@ultraservers.com. Our support team strives to respond to emails as quickly as possible, typically within 24 hours. However, during peak times, it may take a little longer, so we appreciate your patience.

Conclusion

At UltraServers, we understand the importance of reliable and accessible customer support. Whether you prefer a real-time interaction on Discord, the convenience of email, or the organized approach of our ticket system, we’ve got you covered. No matter which channel you choose, our dedicated support team is here to assist you and resolve any issues you may encounter.

Remember, when reaching out for support, be sure to provide all necessary information and a detailed description of your problem. This will enable our support team to assist you more efficiently. We value your feedback and continuously strive to improve our services based on your experiences.

So, the next time you face a hurdle while enjoying our game hosting services, rest assured that we’re just a message away. Reach out!