Data Handling Policy

Updated on May 6, 2023
At UltraServers.com , we ask and store the minimum amount of information from you that is necessary to maintain our records and provide the services that you'd expect from us. The  UltraServers.com team is also well-trained to handle your data with the utmost privacy and security in mind and are required to observe strict rules, which includes using strong credentials and multi-factor authentication. Also, all of the payment processing will be entirely handled by our payment processors, and none of your financial information will be stored to  UltraServers.com , aside from the user's payment and their respective transaction IDs.

Email

Uses:
  1. Serve as your login to to dashboard and primary identifier for the UltraServers team.
  2. Point of contact for UltraServers.com service announcements.
  3. Used for signup and login validation .
Collection:
  1. The user provides this during signup.
Storage:
  1. WHMCS = Cleartext
  2. Directus = Cleartext
  3. Pterodactyl = Cleartext
Access and Reasons for Access:
  1. User .
  2. UltraServers team : This is for contacting the user for support or any service announcements. .
Retention:
  1. Indefinite .

Full Name

Uses:
  1. Identify user so UltraServers know how to address the user in communications.
Collection:
  1. The user provides this during signup.
Storage:
  1. WHMCS = Cleartext
  2. Directus = Cleartext
  3. Pterodactyl = Cleartext
Access and Reasons for Access:
  1. User.
  2. UltraServers team
Retention:
  1. Indefinite.

Display Name

Uses:
  1. Identify user in the dashboard .
Collection:
  1. The user provides this during signup. .
Storage:
  1. Upstash = Cleartext
Access and Reasons for Access:
  1. User.
  2. UltraServers team
Retention:
  1. Indefinite.

Country

Uses:
  1. This is to compute taxes that apply to the user's country of their choosing.
Collection:
  1. The user provides this during signup.
Storage:
  1. WHMCS = Cleartext
Access and Reasons for Access:
  1. User.
  2. UltraServers team
Retention:
  1. Indefinite.

SFTP Password

Uses:
  1. Access SFTP file storage of server on UltraServers.com dashboard .
Collection:
  1. The user provides this during creation of a game server .
Storage:
  1. Pterodactyl = Hashed
Access and Reasons for Access:
  1. User.
Retention:
  1. Indefinite.

IP Address

Uses:
  1. For security reasons, including blocking repeated login attempts.
Collection:
  1. Automatically collected during the login process .
Storage:
  1. Upstash = Cleartext
Access and Reasons for Access:
  1. UltraServers.com team for auditing login attempts and support.
Retention:
  1. Indefinite.

Payment Processing

PayPal
Uses:
  1. Serves as one of UltraServers.com payment gateways.
Collection :
  1. Payment processing is done entirely by PayPal. The only data that is saved in WHMCS under the user's account is the PayPal Transaction ID.
Storage:
  1. PWHMCS = Cleartext (PayPal Transaction ID).
UltraServers.com Sales Team:
  1. he UltraServers.com Sales Team may verify the user's information with Stripe as part of our sales process.
Retention:
  1. Indefinite
Stripe
Uses:
  1. Serves as one of UltraServers.com payment gateways.
Collection :
  1. Payment processing is done entirely by Stripe. The only data that is saved in WHMCS under the user's account is the Stripe Payment ID, Hash, Card's last four digits and expiry.
Storage:
  1. PWHMCS = Cleartext (PayPal Transaction ID).
UltraServers.com Sales Team:
  1. he UltraServers.com Sales Team may verify the user's information with Stripe as part of our sales process.
Retention:
  1. Indefinite

Community Engagement and Support

UltraServers has a Discord server that is used to communicate with customers. By default, there is no link between the data entered into Discord and any data collected by UltraServers directly. The following Discord policy should be reviewed: Discord Privacy Policy .
Customers are responsible for the information they share on Discord. UltraServers will not purge personally identifiable information from Discord if, or when, a Customer leaves UltraServers.