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Refund Request

Level: Beginner

At UltraServers, we strive to provide top-notch game hosting services. However, if you find yourself needing to request a refund, this guide will walk you through the process step-by-step, ensuring that your experience is as smooth as possible.

Opening a Support Ticket for Refund

Step 1: Access the Support Ticket Guide

  • Begin by visiting our comprehensive guide on "How to Open a Support Ticket".
  • This guide contains all the information you need to create a ticket.

Step 2: Use the Refund Request Template

  • When writing your ticket, it's important to be clear and concise. Here’s a template you can use for your refund request:
Department: Billing & Accounts
Subject: Refund Request for plan #[Your Plan ID]

Dear UltraServers Support,

I am writing to request a refund for my server (ID: [Your Plan ID]). [Briefly explain your reason for the refund].

Please find the details of my transaction below:
- Transaction ID: [Your Transaction ID]
- Payment Method: [Your Payment Method]
- Date of Purchase: [Purchase Date]

I would appreciate if you could process this request in a timely manner. Thank you for your assistance.

Best regards,
[Your Name]

Step 3: Wait for a response

  • After filling in the details in the template, send your ticket. Our support team will review your request and respond accordingly.

If You Simply Want to Cancel

If you decide that you no longer require our services and just want to cancel, you can do so easily by following the guide titled "Cancel a Resource Plan on UltraServers".

We hope this guide assists you in requesting a refund or canceling your services at UltraServers. Your satisfaction is important to us, and we are here to help every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out through our support ticket system.

If you are having trouble with this, you can open a support ticket here!
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